Customer Service Skills

hotfixes Agile/Scrum enhancements bugfixes

ITIL framework AWS concepts Change Management Kibana Splunk

Pega Customer support experience

.net Java Ms Sql

Technical Support Troubleshooting

Microsoft Azure Architecture D... AKS Azure Support

MySQL/MSSQL Query Functions Stored Procedures Linux

SLA’s. ticketing tool.

Azure Data Factory (adf) Azure Databricks Azure Data Lake Storage (ADLS) Synapse

Help Desk support

Javascript Python Technical support Performance optimization Load testing

NOC Technician Desktop Support Helpdesk Helpdesk Support

Sas Admin Support Lead Escalation Management Release Planning Status Reporting

Python Visual Basic VBscript JIRA MCP/MCSE/CCNA