Desktop Support Technology Lead

Responsibilities

• Work closely with the Team on support process.
• Build and understand standard hardware Images.
• Troubleshoot laptop & Desktop systems.
• Primarily support workstation systems hardware and software issues.
• Support iPhone/iPad and Android devices.
• Track assets closely with inventory software.
• Create support documentation on MFS supported hardware and software platform.
• Escalate when appropriate to PMO and MFS Client Services Management on-site.
• Ensure that all appropriate documentation is maintained and updated as necessary and provided to Shared Support Team and Mason Help Desk.

Required Skills

• Knowledge and experience supporting Microsoft Windows Server 2012, 2016, 2019.
• Knowledge and experience working with Microsoft SCCM environment (imaging client machines, troubleshooting issues, etc).
• Working knowledge of TCP/IP, DNS, WINS, DHCP and troubleshooting experience.
• Working knowledge of Active Directory and troubleshooting experience.
• Must have good communication & customer service skills.
• Excellent troubleshooting, problem solving & root cause analysis skills.
• Must be a self-starter, have good project management skills, and be able to follow defined corporate processes & policies.
• Strong team worker, with excellent organizational & time management skills.

Required Experience

• Strong experience supporting Windows Operating Systems through version 10.
• Prior experience working in a large enterprise, multi-site environment.
• SCCM or similar deployment software experience.

Education Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field.