Lead Application Support Engineer

Bachelor’s degree preferred (or equivalent experience).

Minimum 8+ years of experience in Distributed Application Support.

Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.

Operating Systems: Unix, Linux, Windows.

Databases: SQL/PLSQL, DB2, Oracle, Snowflake.

Cloud Technologies: AWS (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres.

Containers & Orchestration: Docker, Kubernetes, OpenShift.

Monitoring & Data Tools: Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda.

Scheduling Tools: CA AutoSys, Control-M.

Middleware & Messaging Queues: Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss, IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka.

Scripting & Automation: Bash, Python, Ruby, Shell, Perl, JavaScript.

ETL Tools: Informatica Datahub/IDQ, Talend.

Experience with ITIL Change, Incident, and Problem Management.

Ability to lead major incident calls, engage proper teams, and drive root cause analysis.

Debug system components in cloud and distributed environments.

Provide technical recommendations on application design and optimization.

Participate in monthly service reviews (MSR), disaster recovery events, and audit requests.

Implement certificate creation/renewals and update knowledge articles.

Analyze and implement automation opportunities to reduce manual monitoring efforts.

Strong problem-solving skills and ability to handle critical production issues.

Effective communication and teamwork skills across multiple teams