- Deploy platform configuration from Dev to Test to Prod environment
- Provide Architectural and Technical design documents
- Deliver as designed training for the ServiceNow Administrators for the SoM
Lead/Architect Requirements
- 4+ years’ experience leading and managing ServiceNow projects
- 2+ years’ experience with ITIL framework
- 2+ years’ experience with ITSM
- 2+ years’ experience with ServiceNow CSDM version 4.0 or higher framework
- Certified ServiceNow CMA or CTA is preferred
Skills Matrix:
Skill | Years of Experience Required | Required/Desired | Candidate Years of Experience | Note |
Leading and managing ServiceNow projects | 4+ years | Required | | |
ITIL framework | 2+ years | Required | | |
ITSM | 2+ years | Required | | |
ServiceNow CSDM version 4.0 or higher framework | 2+ years | Required | | |
Certified ServiceNow CMA or CTA | | | | |