As a Cloud Platform Support Engineer you will join our dynamic Engineering team to support our clients' data and compute infrastructure on GCP. This role is perfect for a technical expert who combines Google Cloud knowledge with hands-on troubleshooting experience, thriving in environments where adaptability and technical excellence are essential.
- Troubleshoot and resolve complex issues related to clients' Data Platform components, including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, and GCS.
- Support compute infrastructure needs for client users, including containerization, environment setup, and dependency management.
- Diagnose and resolve issues.
- Configure and optimize batch processing environments tailored to specific client workload demands.
- Automate environment setup and management through Infrastructure as Code (IaC).
- Assist client users with integration issues between platforms and enterprise tools like Microsoft Identity Manager and Colibra.
- Collaborate with cross-functional teams to ensure successful issue resolution for our clients.
Requirements:
Basics:
- 3+ years of support experience with GCP with emphasis on troubleshooting.
- Strong understanding of Google services, including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, GCS, monitoring, logging, VPC concepts, and networking.
- Proficiency in interpreting code written in Python, R, and Java.
- Experience with containerization technologies (Docker).
- Hands-on experience with automation tools like Git, GitHub Actions, and PySpark.
- Familiarity with GCP Console and command-line tools.
- Strong analytical and problem-solving abilities.
- Excellent communication skills and ability to respond effectively to client users' queries.
- Experience taking ownership of complex technical issues from identification to resolution.
- Self-motivated learner with the ability to quickly adapt to new technologies.
Recommended:
- Associate Cloud Engineer Certification.
- Professional Data Engineer Certification.
- Experience with 3rd party tools commonly used in data platforms like Colibra.
- Understanding of Microsoft Identity Manager (MIM) for permission-related troubleshooting.
- Experience with automation of environment setup through Infrastructure as Code (IaC).
- Ability to work in a fast-paced consulting environment and under pressure.
- Strong collaboration skills and ability to work with minimal supervision at client sites