Incident Management Service request management Operational Lead It Helpdesk Consulting Break-fix Support

CRM Application Billing System SQL operations

Configure deploy verify HTTP

Windows Laptops Apple Devices Video Conferencing Support Servers Networks

Golang

It Infrastructure Infrastructure Operations Network Operations Service Desk Infrastructure Planning

SIEM IDS/IPS EDR MTTR SOC analysts

Field Operations Technical Support

Excellent analytical skills highly motivated reliable proactive

Linux NetApp Red Hat ServiceNow Microsoft Windows Server

Python Visual Basic VBscript JIRA MCP/MCSE/CCNA

Command Center IT Governance IT Service Management Operations Operations Management

Troubleshooting

JAVA AWS ITIL SLA

IT support staff incident management procedures IT infrastructure