Desktop Lead Support Engineer

Job Description

Main Responsibilities

· Operational Lead, oversees, monitors and manages the activities of the onsite\remote support team.

· Prepare weekly SLA/KPI Reports / presentation for the weekly management call.

· Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories

· Incident management - IT helpdesk consulting, break-fix support

· Asset audit support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc

· Planned software and hardware upgrade support

Job Requirements - Relevant Personnel must:

· Have at least four years of relevant work experience

· Have good understanding and communication skills

· Have fluent or advanced written and spoken English language competency

· Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds

· Have strong time management skills, with the ability to prioritize tasks and meet deadlines

· Be responsible and hardworking

· Have a college degree or above

· Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4

The role is exclusively onsite with no provision for remote work.