Analyze Information Customer Service Technical Support Troubleshooting Computer Repair

MS Office Microsoft Windows IT infrastructure

Service Desk Analyst role IT Support KPI SLA FCR

CISA DHS CompTIA A+

Active Directory Users Azure Ad Cloud Applications Servicenow

ServiceNow Active Directory DNS TCP/IP networking MacOS support

Windows Sccm Scom Scsm

MS O365 SharePoint Teams Azure DevOps CA Service Desk

Troubleshooting Service Desk Operations providing technical support

M365 Admin Center Entra Active Directory

Servicenow Troubleshooting

Knowledge of ITIL Troubleshooting Windows 10

Service Desk Techanical support Troubleshooting

Azure Office 365 Onprem Active Directory Powershell

DNS DHCP TCP/IP NTP Manage Windows PCs and mobile...