Description

Key Responsibilities

  • Troubleshoot and resolve bugs, crashes, or plugin conflicts in WordPress websites
  • Perform regular site maintenance, monitoring uptime, performance, and security
  • Provide technical support to internal teams and client-facing stakeholders
  • Debug and optimize slow-loading pages and improve Lighthouse scores
  • Assist with plugin configuration, updates, and third-party integration issues
  • Document resolutions and contribute to internal knowledge base
  • Collaborate with developers to escalate complex issues when needed

Required Skills

  • 3+ years working with WordPress (including multisite, ACF, WooCommerce)
  • Solid PHP and WordPress knowledge (themes, plugins, APIs, hooks)
  • Experience with ACF & ACF Blocks
  • Proficient in debugging JS (vanilla, jQuery, AJAX), PHP, SQL
  • Familiar with REST API, 3rd-party integrations (JSON, XML)
  • Git (command line): merge, rebase, conflict resolution
  • CSS (SCSS, Bootstrap/Tailwind) basics
  • Strong troubleshooting, responsive issue handling, and performance tuning
  • Comfortable with SSH and browser dev tools
  • Familiarity with performance optimization techniques and error log analysis
  • Ability to work independently and communicate clearly in English
  • Clear and empathetic communication, especially when explaining technical issues to non-technical users
  • Patient, calm, and solution-focused under pressure
  • Strong attention to detail and high accountability
  • Self-motivated with a collaborative and helpful attitude

Nice to Have

  • Working knowledge of Linux command-line, SSH
  • Exposure to Jira and agile environments
  • Experience with CI/CD pipelines or Docker is a plus


 

Education

Any Gradute