Windows/Linux System Administrator

Description:
Job Summary: We are seeking a skilled and proactive System Administrator with expertise in both Windows and Linux environments, and hands-on experience managing ServiceNow MID Servers. This role is critical in supporting our IT infrastructure and ensuring seamless integration between ServiceNow and enterprise systems.

Key Responsibilities:
• Install, configure, and maintain Windows Server and Linux (RedHat/CentOS/Ubuntu) systems.
• Deploy, manage, and troubleshoot ServiceNow MID Servers to support integrations with on-premise systems.
• Monitor system performance, ensure high availability, and perform regular system updates and patching.
• Collaborate with ServiceNow developers and ITSM teams to support discovery, orchestration, and integration use cases.
• Implement and maintain security best practices across all systems.
• Automate routine tasks using scripting languages such as PowerShell, Bash, or Python.
• Maintain system documentation, including architecture diagrams, configuration details, and standard operating procedures.
• Participate in incident response and root cause analysis for system-related issues. Required

Qualifications:
• 3+ years of experience in system administration across Windows and Linux platforms.
• Strong understanding of ServiceNow architecture and MID Server functionality.
• Experience with Active Directory, DNS, DHCP, and Group Policy.
• Familiarity with network protocols and firewall configurations relevant to MID Server communication.
• Proficiency in scripting and automation tools.
• Excellent troubleshooting and analytical skills. Preferred Qualifications:
• ServiceNow Certified System Administrator or related certification.
• Experience with configuration management tools (e.g., Ansible, Puppet).
• Familiarity with cloud platforms (AWS, Azure) and hybrid environments.
• ITIL Foundation certification