Windows IIS Server Administration

Roles & Responsibility

·         Interact with various infrastructure support groups like network engineering, load balancers teams, firewall group, data center tier 1 operations, etc. and application development teams and reroute tickets in Service Now effectively maintaining their consistent tracking and resolution within SLAs.

·         Support issues related to Windows middleware environments such as IIS setup, applications pools creations on Windows platform, IIS/ App Pool recycles, CPU/ disk space issues, service alerts, logs mining, logs archiving, SSL certificates renewal, etc.

·         Manage security vulnerabilities reported via Qualys scans

·         Work with project lead for reviewing recurring incidents and providing RCA and performing problem management as well