Webex CCE Engineer

Job Description:
·       Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations.
·       Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
·       Excellent understanding in IVR Call flow management and ICM Scripting.
·       Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
·       Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other SBCs.
·       Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.
·       Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.
·       Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.
·       Good Understanding of IaaS Platform and Services.