Description

Role Mandate:

  • This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns.
  • This role may be required to communicate directly with Agents and customers with resolution or status updates.

 

Responsibilities

  • Level 2 Web Support Engineer is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems.
  • This role needs a good understanding of web technologies – both front end (HTML, CSS, Javascript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.)
  • Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.

 

Key Requirements:

  • Prior experience as a web developer.
  • Experience with observability platforms like Dynatrace, Datadog etc. is a plus.
  • Ability to query and analyze complex data problems will be helpful.
  • Ability to multi-task and manage multiple issues simultaneously is required

Key Skills
Education

Any Graduate

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