VTC Engineer - AV Engineer

 Skills Required:

• Understanding of conference room audio-visual systems, desktop hardware and software, and technical troubleshooting steps.

• Understanding of webinar features and best practices with leading webinar products such as Zoom, GoToWebinar, GoToMeeting, WebEx, etc.

• Technologically savvy, displaying a willingness to seek out technology solutions to event and business challenges.

• Works well under pressure and is a quick learner in a fast-paced environment.

• Excellent time management skills and organizational skills. Can manage multiple tasks/projects simultaneously.

• Proficient at using Excel, MS Projects, Smartsheet, or other project management tools to update records.

• Experience working with vendors to resolve issues.

• Experience with documentation (for internal and external use).

• Ability to explain technical concepts in concise, easy-to-understand language for end-users.

• Ability to facilitate quick resolutions or workarounds when necessary.

• Ability to move furniture and/or other equipment for room setups. Assist with tracking and moving inventory and/or asset disposal processes.

• Ability to give instructions and troubleshoot issues remotely.

• Ability to read architectural drawings and diagrams preferred but not required.

• 1-5 years of experience as AV technician or specialist supporting AV systems, AV hardware, and teleconference or VoIP systems. This includes connecting laptops/room desktop PCs to room displays, setting up microphones, hosting or joining webinars, and using VTC codecs or webcams. (Similar experience may be substituted if relatable to AV industry.)

• 1-5 years of experience supporting onsite, virtual, and/or hybrid meetings directly with users. (Similar experience may be substituted if relatable to AV industry.)

• Experience with logistical support of webinars and teleconferences.

• Experience training users on software, hardware, or conferencing platforms (ex: Microsoft Teams,

Zoom, GoToWebinar, GoToMeeting, Webex, etc.).

• Proficient using Microsoft Office (Word/Outlook/Excel/PowerPoint). Experience with SharePoint and working in an Office 365 environment preferred.

• Experience with a ticketing system (e.g., Zendesk, Remedy, ServiceNow).

Required Educational Background

Bachelor's degree (or equivalent experience) in Information Technology, Computer Science, Communications, or other related multimedia or technical fields.