Description
Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:
1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
3. Assist with escalating highly impactful tickets with the VITA help desk.
Typically, tickets will be related to issues with:
1. User identity management
2. End user devices such as PCs or printers
3. Network issues at agency locations
The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Help desk experience in an IT environment | Required | 5 | Years |
| A good general knowledge of IT concepts (e.g., networking, PCs, etc.) | Required | 5 | Years |
| Familiarity with common office applications (e.g., MS Office suite) | Required | 5 | Years |
| Excellent communication skills | Required | 5 | Years |
| Power BI skills are a plus | Highly desired | 5 | Years |
Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:
1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
3. Assist with escalating highly impactful tickets with the VITA help desk.
Typically, tickets will be related to issues with:
1. User identity management
2. End user devices such as PCs or printers
3. Network issues at agency locations
The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Help desk experience in an IT environment | Required | 5 | Years |
| A good general knowledge of IT concepts (e.g., networking, PCs, etc.) | Required | 5 | Years |
| Familiarity with common office applications (e.g., MS Office suite) | Required | 5 | Years |
| Excellent communication skills | Required | 5 | Years |
| Power BI skills are a plus | Highly desired | 5 | Years |
Key Skills
Education
Any Graduate
- Posted On: 30+ Days Ago
- Experience: 5+ years of experience
- Openings: 1
- Category: Technical Support Analyst
- Tenure: Flexible Position