Jobs Responsibilities

• Develop and execute strategies to drive client satisfaction, retention, and growth.
• Align client solutions with overall business goals and market trends.
• Collaborate with senior leadership to set long-term objectives for client engagement and revenue expansion.
• Serve as the escalation point for resolving major client issues, ensuring effective and timely resolution.
• Lead regular client review meetings to discuss performance, feedback, and potential improvements.
• Partner with the sales team to identify growth opportunities within existing accounts and drive upselling or cross-selling strategies.
• Collaborate on developing customized client proposals and solution pitches that address specific client challenges.
• Monitor and analyze client satisfaction metrics, making proactive adjustments to retain and grow accounts.
• Work closely with product development, IT, and other departments to design tailored solutions that meet client needs.
• Oversee the successful implementation of client solutions, ensuring projects are delivered on time, within scope, and on budget.
• Ensure that client solutions are scalable, efficient, and aligned with industry best practices.
• Lead, mentor, and develop a team of account managers, solution architects, and other client-facing roles.
• Set clear objectives and KPIs for the team, ensuring alignment with organizational goals.
• Facilitate training and development programs to enhance the team’s skills in client management and solution delivery.
• Oversee the budgeting and forecasting for client solutions projects and overall client portfolio performance.
• Collaborate with the finance department to monitor cost efficiency and profitability of client accounts.
• Stay informed on industry trends, market changes, and competitor activities to offer innovative solutions.
• Provide insights to clients on how to improve their business processes through the solutions offered.
• Champion innovation by identifying new tools, processes, or technologies that could benefit clients.
• Lead the development of new solution offerings based on evolving market needs and client demand.
• Foster a culture of continuous improvement, regularly evaluating processes to ensure efficiency and effectiveness in delivering client solutions.
• Work closely with other departments (sales, product, marketing, finance) to ensure seamless service delivery.
• Collaborate with the marketing team to develop case studies, testimonials, and other materials that highlight successful client engagements.
• Develop and implement mechanisms to track and report on the performance of client solutions.
• Provide regular updates to the executive team on key account performance, revenue growth, and client satisfaction levels.
• Use data and analytics to make data-driven decisions that enhance client engagement and retention.
• Identify potential risks in client relationships or solution implementations and develop strategies to mitigate those risks.

Qualifications:

• Required minimum 4years’ experience in client relationships, client engagement, developing client proposals and solution pitches and working closely with product development, IT, and other departments to design tailored solutions that meet client needs.
• Bachelor's degree or its equivalent in Computer Science or Electrical Engineering or Electronic Engineering or Information Technology or Information Systems and relevant experience