VIP Support

Key Responsibilities:
• Provide white glove and VIP support to executive team members and other high-profile clients.
• Respond to and resolve technical issues promptly and effectively, ensuring minimal disruption to users.
• Install, configure, and maintain hardware and software for desktops, laptops, mobile devices, and other IT equipment.
• Troubleshoot and resolve network connectivity issues, ensuring secure and reliable access to company resources.
• Maintain accurate documentation of support requests, resolutions, and other relevant information.
• Collaborate with other IT team members to ensure seamless support and knowledge sharing.
• Provide training and guidance to users on the effective use of IT resources and tools.
• Participate in IT projects and initiatives as needed, contributing technical expertise and support.
• Ensure compliance with company policies and procedures, including security and data privacy standards.
• Be available for off-hours support as needed to address urgent technical issues and ensure continuous service availability.

Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in deskside support, with a focus on white glove and VIP support.
• Strong technical knowledge of Windows 10, Windows 11 and macOS operating systems, as well as common business software applications.
• Experience with mobile device management and support for iOS and Android devices.
• Exposure to End point management Tools like SCCM, INTUNE will be an added benefit
• Excellent troubleshooting and problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Demonstrated ability to work independently and as part of a team, with a proactive and customer-focused approach.
• Flexibility to work off-hours as needed to support critical IT needs and ensure continuous service availability.
• Experience in a corporate environment, with an understanding of the unique needs and expectations of VIP clients