Video on Demand SME

Daily Responsibilities include the following:-
• Assign work/cases to team members
• Maintain active awareness of multiple case tickets with meticulous attention to detail
• Perform quality analysis of tasks performed by the team members
• Suggests and implements workflow improvements
• Provides feedback, coaching and improvement plans to team members

Knowledge & Skills:-
• Seeking candidates with expertise in VOD industry metadata standards (Cable Labs, Movie Labs), knowledge of video/audio codecs and container formats.
• Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.
• Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.
• Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.
• Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.