Summary of responsibilities:
Build compelling customer experiences (landing pages, information architecture, customer journey, prototypes, user interface designs, etc) that deliver business results. Collaborate with a cross-functional team of Product Managers and Engineers to improve website conversion rates. Realize the company’s long-term vision by engaging in the product strategy and roadmap, finding solutions for customer needs. Conversion Rate Optimization
- Work with Product, Engineering, Marketing, and Merchandising teams to turn business needs, data, and user feedback into actionable designs and A/ B testing strategies.
- Use analytics and customer feedback to understand where usability can be improved to optimize conversion rate. Use industry best practices to continually audit our current site. Company and Product Strategy
- Gain a deep understanding of the customer and translate their needs to early concepts that can be tested and iterated.
- Use strategic thinking and collaboration to shape the company and product strategy.
- Formulate a UX vision that meets customer needs, grows the company, and provides a lasting competitive advantage.
- Experience using and/or developing style guides for websites and collateral. UX Design and Research
- Create user flows and screens, from low-fidelity to high-fidelity, utilizing feedback to iterate on designs
- Act as a voice of the customer, identifying friction and optimization points
- Conduct customer and usability studies to generate actionable insights for the product and company strategy.
Experience:
- Min. 5+ years of total experience
- eCommerce and Conversion Rate Optimization: Landing pages, home pages, product pages, blogs, checkout
- Personalization Mid/ Senior UX Designer
- A/B testing
- Influencing the company strategy and building a UX strategy
- Working with teams with agile methodologies
- Web and mobile technologies, responsive design, and their impact on customer experience
- Prototyping and wireframing
- Customer research and usability studies
- Experience in the impact and influence of SEO to user design Knowledge.
Skills & Abilities:
- Analytical, with an appreciation for data
- Business acumen and economics
- Portfolio that showcases e-commerce design and flow
- Proficiency with design programs such as: Adobe Creative Suite, Sketch, Invision, Balsamiq
- Great to have: Web Analytics: Google Analytics, Adobe