UX Designer

We are looking for a UX Designer with a solid background in Service Design and Service Blueprinting to support a healthcare client in improving intricate service experiences. This position emphasizes designing comprehensive service journeys and systems over individual interfaces. The selected candidate will play a key role in connecting user needs, operational processes, and technological solutions to deliver meaningful outcomes for both patients and healthcare providers.

Primary Responsibilities:

• Facilitate or co-lead service design workshops and co-creation sessions involving patients, providers, and other stakeholders to capture current and future state service experiences.
• Create comprehensive service blueprints, customer journey maps, experience flows, and ecosystem diagrams to support both digital and physical interactions.
• Convert research findings into strategic design approaches that meet user needs while supporting organizational goals.
• Work closely with multidisciplinary teams—including clinical professionals, product managers, developers, and other design specialists.
• Uncover pain points, service inefficiencies, and opportunities for innovation across the end-to-end healthcare experience.
• Embed human-centered design principles throughout all phases of service and solution development.
• Present insights, design strategies, and final outputs through well-structured documentation, presentations, and visual narratives.

Required Qualifications:

• A minimum of 4 years’ experience in UX design, service design, or closely related fields.
• Demonstrated expertise in service blueprinting, journey mapping, and holistic experience design.
• Strong familiarity with healthcare workflows, patient experience design, or clinical operations is preferred.
• Proficient in design and collaboration tools such as Miro, Figma, Sketch, or Adobe XD.
• Excellent interpersonal, communication, and facilitation skills, with experience engaging a wide range of stakeholders.
• Comfortable operating in agile, cross-functional environments