Description

Domain : Public Customer Service/Accounting

Location: India – Ahmedabad, Hyderabad, Mumbai

We are seeking a Specialist to join the Tax Resource Management practice in our Mumbai, Hyderabad and Ahmedabad office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.  

What Work You Will be Responsible For:

  • Day-to-day management of the India Resource Management team
  • Critical contributor to success of work allocation, assignment & scheduling function
  • Daily use of Pro Staff system to enter and update schedules, monitor and resolve conflict
  • Ability to foster relationships at all levels to become an influencer
  • Champion the charge for the continuation of global scheduling
  • Understand tax tasks, associated deadlines, and skills necessary to make sound staffing planning and assignment decisions
  • Ability to recommend use of automation where applicable and identify areas for efficiencies and improvement
  • Create and implement standardized process for staffing updates within niche groups and ensure its implementation
  • Work with management team on high level conflicts
  • Proactively on-board new hires – build out standard practice; document, implement and ensure consistency
  • Proactively build out schedules for new hires
  • Proactively manage off-boarding and backfill of work and notification process to appropriate client partners
  • Daily monitoring of time entry and billable hours reports along with follow up to niche leaders
  • Prepare various reports and presentations for Senior Leadership
  • Work closely with RM to identify and resolve employee issues
  • Become familiar with all firm policies to advise and execute Alternative Work Arrangements, Personal Leave of Absence, etc.
  • Prepare and Review resource management related MIS / Reporting / Dashboards

A successful candidate would have the following attributes:

  • Proven track record of strong people management skills to collaborate, advise, recommend and provide counsel, direction and developmental feedback to RM team
  • Must possess exemplary customer service focus
  • Must possess strong analytical, organization and relationship building skills
  • Excellent written and verbal communication skills
  • Ability to work with varied personalities
  • Ability to be a strong team player and take on less than desirable tasks when necessary
  • Enjoy working in fast paced environment
  • Ability to juggle competing priorities and demonstrate a strong sense of urgency
  • Understand the need for flexibility as dictated by our industry
  • Experience with Prostaff or other scheduling software; experience with Workday a plus

 Basic Qualifications:

  • Master’s or equivalent through regular academic programs. MBA preferred
  • Resource Planning & Management experience: 4+ years (Preferably in US process)
  • Familiarity with tax filing procedures and regulations (US Clients)
  • Skilled in the use of tax software and Microsoft Office, especially Excel and Outlook
  • Well organized, extremely accurate, strong attention to detail, and reliable
  • Ability to multitask
  • Capable of working under pressure to meet stringent deadlines

Key Skills
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