Unified Collaboration Engineer

JD:

Skillset:

UCCE – solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC

UCCX – Knowledge and exposure in UCCX is a plus but not mandate

Strong hands-on CC implementation work needed with troubleshooting capabilities.

Role Specific Responsibilities:

Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions

Takes leadership role in execution of delivery projects

Improves solutions and methods developed in the field for use to wider practice (knowledge sharing)

Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans

Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues

Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).

· Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.

· Coordinate with TAC to work on P1 and P2 issues.