UI/UX Designer

• We are seeking a talented and driven UX Designer to join our Internal Observability Product and Engineering Organization.
• You will be integral in shaping the user experience of our internal observability products, working directly alongside product managers and engineers.
• Your focus will be on understanding the needs of our internal users, translating intricate technical data into Clientive and actionable insights, and ensuring our observability solutions are user-centered, efficient, and drive proactive decision-making across our engineering and operations teams.

Essential Job Functions:

• Lead the user-centered design process for our internal observability products, collaborating closely with product managers and engineers from concept to delivery.
• Conduct user research activities and usability studies with internal engineering, SRE, and support teams to deeply understand their observability workflows, pain points, and data requirements.
• Translate complex technical requirements, vast telemetry data (logs, metrics, traces, alerts), and product vision into Clientive user flows, wireframes, prototypes, and high-fidelity mockups.
• Design effective and insightful dashboards, visualizations, and interfaces for monitoring the health, performance, and behavior of the ServiceNow platform for internal users.
• Advocate for the needs of internal users within the product and engineering organization, ensuring design decisions are data-informed and aligned with user workflows.
• Present and articulate design rationale to product managers, engineers, and leadership within the Observability organization, clearly demonstrating the impact of design decisions on user effectiveness.
• Iterate on designs based on user feedback gathered directly from internal teams, technical constraints, and the evolving needs of the ServiceNow platform.
• Stay up-to-date with the latest UX/UI trends, data visualization techniques, and best practices within the observability domain.
• Participate in design reviews and provide constructive feedback within the Observability UX community and the broader ServiceNow design organization.

Qualifications:

• 5+ years of experience as a UX Designer, Interaction Designer, or Data Visualization Designer, ideally working directly within product and engineering organizations on technical or enterprise-grade products.
• A strong portfolio showcasing your design process and demonstrating your ability to translate complex data into clear and actionable user interfaces, preferably within a monitoring, observability, or highly technical domain.
• Solid understanding of interaction design principles, information architecture, and usability best practices, with a strong emphasis on data visualization principles for technical audiences analyzing complex systems.
• Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, or similar.
• Proven experience working directly within agile product and engineering teams, embedding design into the development lifecycle.
• A solid understanding of observability concepts (logs, metrics, traces, alerts) and their application in a large-scale cloud environment.

Nice to have:

• Experience designing for observability platforms (e.g., Splunk, Prometheus/Grafana, Datadog, New Relic) or internal monitoring tools.
• A Bachelor's or Master's degree in Design, HCI, Data Visualization, Computer Science with a strong UX focus, or a related technical field