Tradefloor Support

Key responsibilities:

• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Ensure compliance with industry regulations and company policies.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade,  Windows update rollout and software updates via SCCM/Software Center/Intune
• Proven experience as a Trade Floor Engineer or in a similar role.
• Strong knowledge of trade floor operations and technologies.
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Collaborate with other IT support teams to escalate and resolve more complex issues.
• Proficient in Windows operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work collaboratively in a fast-paced, high-pressure environment.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third Party Partners and manage service provided and relationships.
• Should have knowledge on MS Office and Microsoft project
• Taking ownership of issues through to resolution on all appropriate incidents & requests.
• This position requires the ability to work in a project-based environment, requiring flexibility and teamwork