The Implementation Engineer (IE L2)/L2 Support Engineer

• Should have extensive troubleshooting experience and expertise in mitigation and resolution techniques.
• Responsibilities include root cause analysis and working with partners and COTTs vendors for implementation of prod fixes.
• Experience with Jenkin Jobs and Ansible scripting
• Hands on experience in Core Java, Unix, Shell Scripting, Python, Application Deployment, DevOps, Kibana, Kubernetes, Rabbit MQ,IBM MQ, WebSphere.
• Implement Load Balancer changes working with various teams
  • Implement firewall rules working with network teams
  • Implement certificates / renew certificates across Applications,
  Load Balancers, DB, MQ, Apigee, etc.
• Trouble shooting of degradation and performance issues.
• Experience with monitoring tools like New Relic, Grafana, Kibana
• Experience with Pega platform.
• AWS cloud hands on experience with Provisioning EC2 instances. Rehydration.
• EKS clusters.

Core Java, Unix, Shell Scripting, Python, Application Deployment, DevOps, Kibana, Kubernetes, Rabbit MQ,IBM MQ, WebSphere