Telecom Administrator

Required Background/Knowledge:-
Fundamental understanding of telephone call routing systems
interactive voice response (IVR)
call flow
call routing
commercial phone systems
Experience with technical problem analysis and resolution related to telephone and call center systems
Knowledge of call center systems (preferably Genesys)
General knowledge of cloud telephone systems
Familiarity with emergency outage protocols
Ability to communicate and collaborate effectively with numerous partners/stakeholders
Ability to communicate technical information to audiences with differing levels of technical understanding
Ability to establish consensus with numerous partners/stakeholders

 

Preferred Background/Knowledge:-

Call center contract management
General knowledge of FED Ramp standards
Basic SQL Familiarity
Basic Data Analysis techniques
Familiarity with Lumen/Century Link
Familiarity with AWS S3 Cloud storage