Technology Services Manager

• Experience working with large infrastructure hosting environments.

 Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment.

 Knowledgeable of network and security technologies a must.

 Experience with connecting two complex networks together utilizing patterns such as DMS.

 Demonstrated high level proficiency in the networking field and thorough technical knowledge and experience managing the following:

 Distributed information systems and technologies

 Tiered application infrastructure operating in an enterprise environment.

 Cloud and Data Center network operations.

 Have proficiency in WAN, VPN, DNS, Routing, Firewall, and Load Balancer technology.

 Familiarity with Product Management methodologies and techniques including:

 Managing technology offerings across their full lifecycle with dedicated teams

 Enabling cross-functional teams to operate as flexibly as possible

 Determining success criteria by outcomes, not simply accomplishing tasks or completing on time / within budget.

 Ensuring customer input at all stages of product lifecycle

• Ability to think strategically.

• Perform thorough research and provide high-level technical analysis.

• Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communication skills tailored for the intended audience.

• Work collaboratively within a team environment to achieve TSD Operations’ key objectives.

• Ability to direct designated technical support staff in providing day-to-day production support.

• Ability to utilize technical skills to coordinate the resolution of issues, drive improvements and influence design decisions.

• Make decisions within established or widely accepted standards

o Achieve assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.

• Familiarity with Agile methodologies and tools, such as JIRA and Confluence.

• Commitment to Information Technology Service Management (ITSM), continuous improvement and proactive problem management.

• Experience with ServiceNow or equivalent Operations Management products

• Experience/exposure to Artificial Intelligence for IT Operations (AIOps)

• Experience/exposure to Observability Patterns to implement effective Automated Operations capabilities.

• Role requires significant interaction with senior leaders within the system and requires exceptional communication, analytical, and problem-solving skills.

Education:

• Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience.

• Cloud technology certification(s) preferred.

• ITIL certification is preferred