Technology Operations & Application Support Lead

Position Overview:

We are seeking a Technology Operations & Application Support Lead to drive operational stability, performance, and availability of IT systems across infrastructure, cloud, and application domains. This is a high-impact onsite role requiring strong leadership and close coordination with executive stakeholders.

Key Responsibilities:

• Technology Leadership: Lead cross-functional teams responsible for delivering end-to-end infrastructure and application operations.
• Operational Oversight: Manage day-to-day operations, ensuring incident, problem, and change processes meet SLA targets.
• Incident Management: Take ownership of critical incidents, lead root cause analysis, and drive continuous service improvement.
• Technical Support: Provide hands-on troubleshooting and resolution support for complex infrastructure and application issues.
• Cloud & Infrastructure Management: Oversee performance and uptime across cloud environments (Azure/AWS), Unix systems, databases, and networks.
• Monitoring & Observability: Implement tools and metrics to proactively monitor system health and respond to anomalies.
• Stakeholder Communication: Serve as a liaison with executive leadership, development teams, vendors, and business users to ensure alignment and timely issue resolution.
• Process Improvement: Recommend and implement best practices, automation, and process enhancements to improve service delivery and operational efficiency.
• Team Development: Mentor and support team members, cultivating technical and leadership growth.

Requirements

Key Skills & Competencies:

• Technical Expertise: Strong knowledge of IT infrastructure, cloud platforms (Azure/AWS), databases (SQL), and operating systems (Unix/Linux).
• ITSM & Governance: Hands-on experience operating in ITIL-based environments with a focus on service management.
• Leadership: Proven ability to guide high-performing teams, drive accountability, and foster a culture of operational excellence.
• Communication: Exceptional written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
• Problem Solving: Excellent analytical thinking and root cause analysis abilities.
• Project Management: Experience leading initiatives through planning, execution, and delivery with cross-functional teams.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (preferred).
• 10+ years of progressive IT experience with a strong emphasis on operations, support, and team leadership.
• Prior experience in cloud operations and application support within enterprise environments