Jobs Responsibilities

• Develop and maintain a wide range of technical documents, including user manuals,system guides, process documentation, and policy documents specific to the banking domain.
• working with internal teams on product and document requirements.
• Create product documentation for a range of audience groups (system administrators, application developers, and users)
• Work closely with the writers to ensure clarity, completeness, accuracy, and compliance to organizational standards in documentation.
• Mentor junior writers to improve writing skills and educate them in writing practices.
• Review, Edit and Rework user documentation based on Client or Internal review comments.
• Ensure that all documentation adheres to regulatory compliance standards in the banking industry.
• Maintain version control of documents to track changes and updates.
• Provide support to end-users by creating user-friendly guides and FAQs to help themunderstand banking processes and systems.
• Manage and organize the documentation repository for easy access and retrieval.
• Help improve existing documentation processes, standards, frameworks, and templates.

Qualification/ Prerequisites:

• 4-5 years of experience as a Technical Writer, preferably in the banking or financial services sector.
• Commercial online banking applications knowledge will be a plus. (UOB, Q2, BT)
   
• Strong knowledge of Microsoft Word.
   
• Excellent understanding of the English grammar, style, and writing standards
   
• Conversant with technology and happy working with technology
   
• Ability to understand software products and their application to business processes.
   
• Strong interpersonal skills, good team player, self-motivated and flexible
   
• Ability to work independently with set deadlines and keep multiple projects on track at thesame time.