Technical Writer

Job Title: Technical Writer
Location: Austin TX
Duration: 6 Months

Job Description
Skill Sets:
Our technical writers create client-facing documents that help customers set up and use our products and services.
Successful candidates will thrive in a fast-moving environment, while demonstrating flexibility, self-motivation, and a willingness to contribute to a dynamic team. Strong interpersonal and writing are required. In addition to these skills, you will be expected to develop an expertise with our authoring and publishing tools.
Essential Duties and Responsibilities
• Understand and adhere to department style and process guidelines.
• Understand product development methodologies in an Agile environment.
• Foster and maintain positive working relationships with other team members and key stakeholders.
• Research and document new and updated features for Visa Risk Manager and the Compromised Account Management System products.
• Improve existing documentation.
• Attend project meetings, create schedules, and report progress on a regular basis
• Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience.
Qualifications
Preferred Qualifications:
• 1 to 2 years writing a publishing environment
• Ability to work in a fast-paced team environment
• Knowledge of eCommerce applications or the payments industry
• Basic understanding of APIs and XML is preferred.
• Familiarity with technical writing tools such as MadCap Flare, Oxygen XML, or similar.
• Experience with version control systems like Git.
• Experience with DITA documentation and XML documentation tools.