Technical Trainer

• Minimum of three years of experience developing instructor-led and computer-based training.
• Experience writing technical instructions.
• Minimum of three years of experience working with Articulate Storyline 360.
• Experience creating eLearning videos.

Preferred Experience:

• Experience with knowledge base software.
• Experience with Adobe Creative Cloud.

Required Duties and Responsibilities:

• Develop and revise instructor-led and computer-based training using a variety of instructional methods.
• Create and edit content for work instructions (user guides).
• Conduct research and analysis to evaluate system and procedural changes and their impact to instructional materials.
• Coordinate activities with operational and support processes and the OPT unit team members to ensure documents are accurately and timely created or revised.
• Coordinate review and approval of training documents with the team leads, Revenue Program Administrators, operational processes, and Program senior management.
• Identify key information from subject matter experts, existing procedures, work instructions and training materials, course evaluations and feedback documents to create or revise easily understood, engaging instructional material.
• Demonstrate proficiency in the appropriate use of grammar, punctuation, spelling, plain language, and logical content flow to develop creative course content.
• Follow Department and Operational Procedures and Training unit standards for the development, review, and approval of instructional material.
• Demonstrate proficiency in the use of training development applications to include but not limited to Power Point and Articulate Storyline 360.
• Create measurable course objectives, meaningful course interactions and quizzes that align with those objectives.
• Provide quality assurance and technical assistance in the development and revision of instructional materials.
• Follow established plans and processes. Provide recommendations for updates as requested.
• Attend and document meetings related to assigned projects. Schedule and lead meetings and provide agendas, presentations and minutes as requested.
• Convey project information to Program staff, contractors and other partners as requested, to include sharing specific skills and unique knowledge required to develop instructional material for the Program.

EDUCATION/CERTIFICATIONS

• Education - Bachelor’s degree or certification in Instructional Design or other related field, or equivalent work experience