Technical Support Specialist

Company Overview:

WPACES (West Philadelphia Academy for Career and Educational Success) is an innovative non-profit organization dedicated to providing students with a specialized education that prepares them for successful futures. Our students come from diverse backgrounds and we are committed to providing them with quality academic programs, guidance, and support to help them reach their full potential.

Position Overview:

We are seeking a highly skilled Technical Support Specialist to join our dynamic team. The ideal candidate will have a love for technology and a desire to support and troubleshoot various tech-related issues. The Technical Support Specialist will play a critical role in ensuring that our students, faculty, and staff have the necessary technical resources to achieve their goals.

Key Responsibilities:

-Provide technical support and troubleshooting for hardware, software, and network issues to students, faculty, and staff.

-Install, configure, and maintain computer systems and peripherals.

-Set up and maintain network and server systems, ensuring they are running efficiently and securely.

-Create and manage user accounts and permissions for network and software access.

-Respond to support requests in a timely and professional manner, escalating complex issues to senior IT staff when necessary.

-Track and document support requests and resolutions to maintain accurate records and reports.

-Participate in the evaluation and testing of new hardware, software, and systems.

-Provide hands-on training to students and staff on the use of technology and software.

-Perform routine maintenance tasks such as updates, backups, and security checks.

Qualifications:

-Bachelor's degree in Computer Science, Information Technology, or related field.

-Minimum of 2 years of experience in technical support or relevant IT role.

-Demonstrated knowledge of hardware, software, and networking systems.

-Experience with troubleshooting Windows and Mac OS, Microsoft Office Suite, and Google Suite.

-Familiarity with Active Directory and network protocols.

-Excellent problem-solving and communication skills.

-Strong attention to detail and ability to multi-task in a fast-paced environment.

-Customer service-oriented with a passion for helping others.

Why Work for Us:

At WPACES, we believe in investing in our employees and providing opportunities for growth and advancement. As a member of our team, you will have access to ongoing training, professional development, and a supportive work environment. We also offer a competitive salary and benefits package.

Join our team and help make a difference in the lives of our students by providing them with the technical support they need to succeed!