Technical Support Specialist

Skills:

1 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

2 LAN configuration and troubleshooting

3 Active Directory administration

Outlook 365 configuration and support

Routing and switching concepts

4Troubleshooting skills (hardware and software)

Education:

B.Tech, M.Tech, BCA, MCA (Any computer-related graduation is accepted)

0 years of experience in the same vertical or any networking background

Salary: Competitive, best in the industry

Responsibilities:

Provide technical support and assistance to end-users via phone, email, or in-person.

Troubleshoot and resolve hardware and software issues promptly and efficiently.

Install, configure, and maintain computer systems, networks, and peripheral devices.

Assist users in setting up new user accounts, password resets, and access permissions.

Collaborate with other IT teams to escalate and resolve complex issues.

Document all support activities, solutions, and configurations accurately.

Ensure adherence to service level agreements (SLAs) and maintain customer satisfaction.

Stay updated with the latest technologies and industry trends related to service desk support.

Requirements:

Strong networking skills commensurate with the candidate's experience level.

Excellent communication skills, both verbal and written.

Proactive problem-solving abilities and attention to detail.

Ability to work independently and in a team-oriented environment.

Good time management skills and ability to prioritize tasks effectively.