Technical Support

REQUIRED EXPERIENCE & SKILLS •Strong customer service skills with a Customer First attitude •Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 •Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets •Excellent research and investigative skills •Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking •Experience in working with help request tracking and reporting tools •Knowledge of IT concepts and trends and new technologies •Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field •Ability to communicate effectively orally and in writing with individuals and groups •Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)