Technical Support & QA Specialist

The Technical Support & QA Specialist provides field support for a corporate hybrid web application while ensuring software quality through structured testing. This role is evenly split between technical support and quality assurance, requiring a problem-solver who can work independently, troubleshoot effectively, and document processes thoroughly.

This position manages and maintains the application installer, updater, and launcher (developed in AutoIt) and handles PowerShell-based installation scripts. Additionally, it involves developing and executing QA procedures and test scripts to validate new features and perform regression testing on existing functionality.

Primary Responsibilities

Technical Support & Deployment

• Provide technical support for field users, troubleshooting issues efficiently.
• Manage and enhance the AutoIt-based installer, updater, and launcher.
• Develop, update, and maintain PowerShell scripts for application deployment via Intune.
• Ensure smooth software updates, identifying and resolving deployment issues.
• Implement creative solutions to improve application reliability and user experience.
• Document all scripts, processes, and troubleshooting procedures.

Quality Assurance & Testing 

• Develop and execute QA procedures for new enhancements.
• Create and maintain automated and manual test scripts for regression testing.
• Identify, document, and track software defects, collaborating with developers.
• Research and refine testing strategies independently.
• Document all testing procedures, findings, and resolutions.

Required Skills & Experience

• Strong troubleshooting skills with a problem-solving mindset.
• Experience with PowerShell scripting for deployment and automation.
• Experience in a Windows environment, including registry management and system configurations.
• Hands-on experience with AutoIt or similar scripting tools for application installation.
• Solid understanding of QA methodologies, test planning, and issue tracking.
• Experience with manual and automated testing, including scriptable QA tools.
• Familiarity with version control and DevOps workflows.
• Strong written communication skills for documentation and process development.
• Ability to work independently, take initiative, and learn new technologies.

Preferred Experience

 technical support, software deployment, or QA.

Skills

Mandatory Skills : Playwright Java testing,Playwright C# Testing,Playwright Python Testing,Accessibility Testing,API/Microservices RestAssured Testing,Cloud Application Testing,ETL / Datawarehouse testing,Functional/System Testing,SQL & Database testing,Performance Testing -Analysis (Analysing test Results, Server Stats,Bottlenecks, tuning and recommendations),Performance Testing