Technical Support Executive

Job Title: Technical Support Executive Experience: 0-1 yr We are looking for a proactive and detail-oriented Technical Support Executive to join our team. The ideal candidate should have a technical background and a passion for resolving customer issues efficiently and professionally. Educational Qualifications:

• B.Tech, B.Sc (IT/CS), BCA, MCA
• Should possess sound knowledge of technical concepts and troubleshooting

Key Responsibilities: 1. Communication:

• Provide excellent customer service through strong verbal and written communication
• Understand and address customer concerns effectively

2. Troubleshooting:

• Identify and resolve hardware/software/network issues
• Escalate complex issues when required

3. Technical Proficiency:

• Provide basic technical guidance and support to customers
• Stay updated with current tools and technologies

4. Documentation:

• Maintain detailed records of customer queries and technical resolutions
• Use MS Excel, Word, and PowerPoint for preparing reports and maintaining documentation

Skills Required:

• Strong written and verbal communication skills
• Basic troubleshooting and technical problem-solving skills
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Ability to learn quickly and adapt to new technologies