Technical Support Engineer

Key Skills : Linux/UNIX, firewall configuration (Checkpoint, Cisco, Juniper, Fortinet), network security support, scripting (PERL, Shell), SRE/DevOps basics, customer communication, problem-solving, multitasking.

Roles & Responsibilities:

• Support global customers via email, phone, and webcasts.
• Guide customers, partners, and Sales Engineers in installation, operations, and troubleshooting.
• Maintain and update the knowledge base.
• Contribute to the setup and growth of the support organization.
• Introduce and implement new support methodologies and tools.
• Work closely with global support teams, R&D, Delivery, and Product Management.

Experience Requirement:

• 3-7 years of experience in a similar technical support role within a software company.
• Hands-on experience with Linux/UNIX environments.
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
• Experience in supporting network security software products.
• Comfortable working in a 24x7 support environment, including irregular hours.

Education: Any Graduation