Description

Key Skills : Linux/UNIX, firewall configuration (Checkpoint, Cisco, Juniper, Fortinet), network security support, scripting (PERL, Shell), SRE/DevOps basics, customer communication, problem-solving, multitasking.

Roles & Responsibilities:

  • Support global customers via email, phone, and webcasts.
  • Guide customers, partners, and Sales Engineers in installation, operations, and troubleshooting.
  • Maintain and update the knowledge base.
  • Contribute to the setup and growth of the support organization.
  • Introduce and implement new support methodologies and tools.
  • Work closely with global support teams, R&D, Delivery, and Product Management.

Experience Requirement:

  • 3-7 years of experience in a similar technical support role within a software company.
  • Hands-on experience with Linux/UNIX environments.
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
  • Experience in supporting network security software products.
  • Comfortable working in a 24x7 support environment, including irregular hours.

Education: Any Graduation

Key Skills
Education

Any Graduate

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