Description

The successful candidate will:-
1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
3. Assist with escalating highly impactful tickets with the VITA help desk.

 

Typically, tickets will be related to issues with:-
1. User identity management
2. End user devices such as PCs or printers
3. Network issues at agency locations
 

The successful candidate should be eligible for hire by the agency. Power BI skills are a plus

Key Skills
Education

Any Graduate

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