Description

Objectives of this role:

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Handle business-critical IT tasks and system improvements
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities:

  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Train employees in using software and hardware, and provide technical support when needed

 

Required skills and qualifications:

·     Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

·      Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

·       Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

·       History of working in an Active Directory domain environment

·       Proficient at software installs and troubleshooting

·       Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

 

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Required

3

Years

• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

Required

3

Years

• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

Required

3

Years

Active Directory

Required

3

Key Skills
Education

Any Graduate

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