Technical Solutions Engineer

Responsibilities

 

• Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS).
• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
• Troubleshoot problems with hardware/software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.
• Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
  
   

Qualifications

 

• Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies.
• Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
• General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
• Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
• Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
• Familiarity with any or some of the following is a plus