Description

Job Duties & Responsibilities:

Vendor Coordination & Implementation Support

Serve as the primary point of contact between the agency and the vendor during platform onboarding.

Work closely with the vendor to ensure a structured and phased rollout across all participating counties.

Assist the vendor in gathering requirements, troubleshooting, and refining processes for county onboarding.

Stakeholder Engagement

Coordinate with stakeholders, ensuring clear communication and alignment of expectations.

Identify and document key contacts, technical resources, and system capabilities as needed.

Conduct regular meetings, workshops, and status updates with all representatives to track progress.

Technical Integration & Platform Interfacing

Support stakeholders in integrating with the new platform, which may involve uploading files, configuring settings, or using APIs.

Work with stakeholders to understand their existing systems.

Liaise with technical teams to ensure data formats, transmission methods, and security protocols align with project requirements.

Project Coordination & Execution

Develop and maintain a detailed project plan, ensuring tasks, timelines, and milestones are met.

Track and mitigate risks, escalating issues as needed to maintain project continuity.

Coordinate testing, training, and knowledge transfer activities for users.

Process Documentation & Reporting

Maintain comprehensive documentation of onboarding processes, technical workflows, and county-specific configurations as needed.

Provide regular reports and updates to agency leadership on project status, risks, and key decisions.

Capture lessons learned throughout the project.

Issue Resolution & Troubleshooting

Act as a liaison between stakeholders and the vendor to resolve onboarding challenges and technical issues.

Facilitate troubleshooting sessions and document resolutions for recurring issues.

Assist in ensuring compliance with IT security and data governance policies.

Change Management & Communication

Develop clear communication plans to keep stakeholders informed of project changes and expectations.

Support stakeholders in adapting to new processes and ensuring minimal disruption to their operations.

Provide training and reference materials as needed to support successful adoption.

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

YearsRequired/PreferredExperience
8RequiredExperience managing large-scale IT projects, preferably in government or public-sector environments.
8RequiredProven ability to lead complex projects involving multiple stakeholders and integration efforts.
8RequiredExperience developing and executing project plans, managing timelines, and mitigating risks.
8RequiredStrong ability to engage and communicate with diverse stakeholders, including government agencies, and external vendors.
8RequiredExperience coordinating with government entities and managing distributed teams
8RequiredExcellent verbal and written communication skills to provide clear guidance, reports, and documentation.
5RequiredExperience conducting meetings, training sessions, and status updates with stakeholders at various levels.
5RequiredFamiliarity with data exchange methods, including file uploads, APIs, and system integrations.
5RequiredCertification such as Project Management Professional (PMP) or equivalent.
5PreferredWorking in complex multi-vendor or multi-team IT environment.
5PreferredExperience working in public-sector IT projects, particularly those involving large-scale system rollouts.

Key Skills
Education

Any Graduate

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