Technical Program Manager

We are seeking a Technical Program Manager (TPM) with strong experience in ServiceNow to lead end-to-end delivery of complex platform initiatives. The ideal candidate combines program management excellence, technical depth in ServiceNow modules, and stakeholder engagement skills to drive successful implementations, upgrades, and platform strategy.
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Key Responsibilities:
•    Lead and manage large-scale ServiceNow programs across ITSM, ITOM, HRSD, SecOps, APM, or custom apps.
•    Coordinate cross-functional delivery teams, including business analysts, architects, developers, and testers.
•    Partner with ServiceNow product owners and architects to define scope, timelines, and success metrics.
•    Ensure adherence to best practices around Agile, ITIL, and SDLC methodologies.
•    Track milestones, risks, issues, dependencies, and resource allocations across multiple workstreams.
•    Drive platform governance, stakeholder alignment, and roadmap planning in collaboration with leadership.
•    Oversee vendor/partner performance and ensure compliance with contractual obligations.
•    Report on program health through executive dashboards, metrics, and status updates.
•    Coordinate ServiceNow release upgrades, regression testing, and change management.
•    Contribute to ServiceNow strategy, innovation roadmaps, and continuous improvement initiatives.
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Required Skills & Qualifications:
•    Bachelor’s degree in Computer Science, Engineering, or related field; MBA or Master’s preferred.
•    10+ years of overall IT experience, including 5+ years in Program or Project Management roles.
•    3+ years of experience managing ServiceNow implementations, upgrades, or enhancements.
•    Strong understanding of ServiceNow modules such as ITSM, ITOM, CSM, or HRSD.
•    Working knowledge of ServiceNow data structures, integrations, and platform capabilities.
•    Proven ability to manage large-scale programs using Agile (Scrum/SAFe) and/or Waterfall methods.
•    Excellent communication, stakeholder engagement, and vendor management skills.
•    Experience working with globally distributed teams and matrixed environments.
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Preferred Certifications:
•    ServiceNow Certified System Administrator (CSA)
•    ServiceNow Implementation Specialist (any module)
•    PMP, PRINCE2, or SAFe Agile Certification
•    ITIL v3/v4 Foundation or Intermediate