Technical Program Manager

5+ years of experience in client-facing technology projects. Program or delivery management roles focused on software development and systems integration, in an RPA/AI role at a Global System Integrator or Big 4 or equivalent Consulting Practice.
3+ years of people management experience.
Experience in various agile, waterfall, SDLC, hybrid methodologies and continuous integration.
High attention to detail and proven ability to manage and deliver on multiple, competing and conflicting priorities simultaneously.
Experience in building processes, program management, project management and release schedules on a global scale.
Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions.
The ability to work in a fast-paced environment where continuous innovation is desired.
Exceptional experience in adapting plans to dynamically changing work stream patterns.
Self-motivated and proactive team player with innovative ideas to inspire customer loyalty and product adoption.
Previous experience with Automation Anywhere, Blue Prism, Open Span, etc.
Excellent English written and verbal communication skills.
Experience with tools such as Jira and Azure DevOps is a plus.

Responsibilities :
Define program vision for clients with client leaders and our account team that drives automation value for client and increases product utilization.
Provide support to Go-To Market Leaders with accurate estimation of project effort, duration, skill sets, etc. to provide client estimates.
Facilitate the program and project delivery process and help manage scope and dependencies. Provide engagement escalation support as needed.
Own the full lifecycle of RPA and custom solutions and programs from initiation to through implementation.
Ensure client and internal stakeholders are managed effectively and updated on progress with risks, dependencies and issues managed with risk registry and mitigated.
Attend major client program/project meetings and work closely with our account team to ensure all services are delivered and automations are aligned with client strategic objectives and that milestones are appropriately signed off and promptly invoiced.
Work with our engagement team to develop detailed and effective plans and monitor all aspects of program / project / workstream lifecycle, including scope, change and release management.
Ensure all documentation and deliverables, including hands-on where necessary, are fit for purpose, follow our recommended standards and of consistently high quality across engagements.
Coordinate and motivate internal resources and external subcontractors to deliver client outcomes as sold, including ensuring their availability and allocation.
Conduct internal and client-facing program/project status meetings and present such reports as required including progress against plan, billings, resource utilization, service credits drawdown and incurred costs.
Ensure weekly status updates are prepared for all programs and projects assigned and escalate to management as needed.
Foster robust and trusted relationships with clients to enable future account sales, whether products or services.
Be customer and partner first.
Drive client references and document case studies including identifying and sharing new uses for the company.
Manage internal initiatives including defining and/or evolving service delivery practices with other services leaders and aligns with new product offerings.
Handle people management activities including hiring, goal setting and performance activities, capacity planning, and engagement staffing