Technical Program Manager

We are looking for a seasoned Technical Program Manager (TPM) with a background in managing complex enterprise programs and a working knowledge of Pega platform capabilities. The ideal candidate will work closely with cross-functional teams including business stakeholders, engineering, QA, and architecture teams to deliver strategic initiatives with a focus on Pega-based solutions.
 
Key Responsibilities
•    Lead end-to-end program delivery with a mix of Pega and non-Pega components, ensuring alignment with business objectives.
•    Coordinate with business stakeholders to gather requirements and translate them into technical deliverables.
•    Collaborate with Pega developers and architects to plan and execute development and integration efforts.
•    Drive sprint planning, execution, and retrospectives using Agile methodologies (Scrum or SAFe preferred).
•    Track program milestones, risks, dependencies, and overall delivery health.
•    Ensure all deliverables meet quality standards and regulatory/compliance requirements.
•    Manage stakeholder communications and provide regular updates on program progress and issues.
•    Work closely with QA teams to ensure testing strategies and results align with expectations.
•    Coordinate UAT and production deployment planning.
•    Drive continuous improvement in processes, delivery methodologies, and team collaboration.
 
Required Skills and Experience
•    10+ years of overall IT experience with at least 3+ years in a Program role.
•    Exposure to Pega projects, with a solid understanding of case management, decisioning, and rules.
•    Proven experience managing cross-functional technical teams and large-scale enterprise programs.
•    Strong understanding of Agile/Scrum methodologies and associated tools (e.g., Jira, Confluence).
•    Excellent communication, stakeholder management, and conflict-resolution skills.
•    PMP, CSM, or SAFe certification is a plus.
 
Preferred Qualifications
•    Prior experience delivering digital transformation or automation initiatives using Pega.
•    Background in BFSI domains is a plus.
•    Hands-on understanding of Pega applications like Customer Service, Sales Automation, or Smart Dispute is desirable