Technical Program Manager

RESPONSIBILITIES

•         Owns the working backwards document and vision for feature releases

•         Identifies gaps and charters new platform capabilities as required

•         Makes use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product

•         Compares features for competitive review to inform prioritization within a platform product release

•         Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product

•         Participates with the business in customer research to inform platform product feature needs

•         Contributes near-term input (quarterly) for the platform product portfolio and roadmap

•         Makes trade-off decisions on platform product features

•         Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests

•         Exhibits expertise within platform feature area and coordinates with interdependent teams

•         Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

•         Has visibility into the design of the user experience

•         Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

•         Continuously monitors feature development at the feature level

•         Reviews product demo with the development team against acceptance criteria for the feature set

•         Prepares launches and monitors platform performances, adoption, and operational health for feature sets

•         Stays aligned with GTM plans for the feature set

•         Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

•         Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

•         Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

•         Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

•         Independently identifies and researches anomalous performance; escalates findings to senior management

•         Coordinates internal forums to collect and identify feature-level development opportunities

•         Owns and manages product documentation; enables self-service support and/or works to reduce overhead

•         Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership

•         Establishes a network within the organization; begins to build internal and external networks

•         Mentoring team members

•         Assists with candidate selection and onboarding