Technical Program Manager

Responsibilities

In this role, you’ll:

• Support the execution of AI/ML-driven automation initiatives, working closely with product and engineering teams to ensure timely delivery.
• Collaborate with cross-functional teams—including Product, Engineering, AI/ML Research, Operations, Support, and Legal—to define project scope, objectives, and technical requirements.
• Drive the development and deployment of AI-powered solutions, such as chatbots and intelligent automation workflows, to enhance customer engagement and operational efficiency.
• Develop and execute program roadmaps and tracking milestones, ensuring alignment with organizational goals and the broader AI/automation strategy.
• Monitor dependencies and risks, escalating issues as needed to keep leadership informed and aligned on key decisions.
• Foster a culture of continuous improvement, leveraging data-driven insights to refine automation initiatives and drive business impact.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

[CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS]

*Required:

• 2+ years of experience in technical program management, supporting cross-functional technology projects.
• Familiarity with AI/ML-driven automation strategies, such as natural language processing (NLP), chatbots, or machine learning applications.
• Experience working on AI/ML projects, including coordinating between teams on model training, deployment, or monitoring.
• Understanding of automation frameworks, intelligent chatbots, and AI-powered workflow optimization.
• Strong communication and organizational skills, with the ability to coordinate across engineering, product, and operations teams.
• Ability to support multiple initiatives and work collaboratively with stakeholders.

Desired:

• PMP, PgMP, or another relevant program management certification.
• Experience in a fast-paced operations or PMO team within a software or AI-focused company.
• Familiarity with AI/ML compliance, ethical considerations, and responsible AI principles.

Location

This role will be remote, and based in Colombia.