Technical Product Manager

• Responsible for determining business needs, understanding market demands and technical trends, problem solving and proposing solutions
• Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team
• Manages product planning and development through day-to-day collaboration and decision making with a cross-functional team including architects, developers, designers and business or subject matter representatives
• Translates customer experience into technical requirements and product solutions
• Defines non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity
• Creates data flows and functional and technical specifications as needed.
• Identifies opportunities to improve feature performance and overall product health using data
• Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features
Analysis & KPIs
• Defines and analyzes metrics that measure and benchmark product success
• Defines product health and performance metrics
• Creates dashboard/reporting requirements and KPIs to measure product performance
• Measures feature success post deployment and feeds insights back to the team and business partners
Communication & Collaboration
• Interacts directly with business stakeholders to understand business problems
• Presents options/recommendations clearly and persuasively to support business stakeholder decisions
• Works with engineering teams to understand, prioritize and document technical and non-functional features.
• Owns effective relationships with engineering teams across Starbucks Technology
Product Planning & Delivery
• Practices iterative, agile development
• Identifies and documents technical tradeoffs as well as dependencies and constraints
• Performs validation of feature against stated goals
• Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
• Works with cross-functional teams on feature sizing and delivery planning
• Effective communications of product delivery milestones and progress
• Works with product, producers, engineering, and QA to align on feature sizing and delivery planning
• Performs validation of feature against customer and business goals and acceptance criteria
• Works with product managers to scope and prioritize upcoming projects into the roadmap
• Contributes to a cross-team digital product roadmap
 

Job Requirements -    

• 4+ years experience as a Product Owner / Product Manager with hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders.
• 4+ years experience using analytics and optimization tools to inform product planning and prioritization.
• 4+ years experience on technology teams with designers and engineers leading the delivering of complex customer facing product either web or mobile but both preferred.
• Demonstrated ability to work with API Integration, JSON and other web service technologies