Technical Product Management

The  Customer Experience Organization (CXO) is looking to hire an Product Owner to  transform Verizon Consumer Group(VCG) through products that amplify growth, efficiences, and improve both the customer and employee experience.  The role will be part of the Foundational Platform Data Products in the Shared Capabilities space.

As a Product Owner  you will be responsible for guiding a cross-functional team and own all aspects of delivering end to end solutions, including but not limited to: solution design, solution development life-cycle, solution implementation, and demonstration of business value.

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  • Developing and maintain a strategic vision and roadmap for data lake, analytics, and governance initiatives using Google BigQuery and GCP.
  • Collaborating with cross-functional teams to gather business requirements and align data strategies.
  • Prioritizing and manage the product backlog, focusing on business value, feasibility, and the use of Google BigQuery for large-scale data processing.
  • Establishing and enforce data governance policies that ensure data quality, security, and compliance.
  • Leading the development and implementation of data analytics solutions, leveraging the knowledge of the telecom data ecosystem products like customer and experience data products.
  • Monitoring and optimize the performance of the data lake on GCP, ensuring efficient data storage, processing, and retrieval.
  • Implementing data quality control measures and validation processes within warehouse to maintain data integrity across data pipelines and data products.
  • Ensuring compliance with industry regulations and implement security protocols to protect sensitive data.
  • Identifying opportunities for process improvements, automation, and optimization of data workflows 
  • Defining and tracking key performance indicators (KPIs) using Tableau to visualize and report on the success of data initiatives and inform stakeholders.
  • Creating and execute the established framework having feedback loop to measure the product success inline with business strategy
  • Defining Customer experience measure across omnichannel Journeys
  • Understanding large data , perform exploratory analysis and contribute to data enrichment 
  • Being able to Understand and leverage AI-Capabilities that contribute to the customer experience improvisation 
  • Working towards building a centralized data lake that powers Verizon’s AI Capabilities in improving customer experience