Technical Fulfillment Manager

What you’ll do:

Technical Guidance and Support:

Provide technical guidance and support to the team on complex configuration challenges.

Oversee the daily operations of the batch delivery platform, ensuring timely and accurate data processing and delivery to all Clients

Manage and optimize platform performance, focusing on stability, scalability, and efficiency within the Google Cloud Platform (GCP) environment

Develop and manage robust monitoring and alerting systems using Google Logging and Monitoring

Serve as a key escalation point for PagerDuty support related to fulfillment and delivery issues, ensuring timely and effective resolution of critical incidents.

Maintain platform compliance with all relevant security, data privacy, and regulatory requirements, including those specific to Canadian financial services

Adhere to Secure Software Development Lifecycle (SDLC) for all releases, ensuring robust security and compliance

Stay up-to-date with product knowledge, technical advancements, and best practices.

Collaborate with other technical teams (e.g., Engineering, Product, Quality Assurance) to resolve technical issues and ensure seamless fulfillment.

Contribute to the development of guidelines, documentation, and knowledge base articles.

Team Leadership and Management:

Lead, mentor, and develop a team of 10-15 Configuration Specialists, fostering a collaborative and high-performing environment.

Set clear performance expectations, provide regular feedback, and conduct performance reviews.

Working closely with Scrum Masters, manage team workload, schedules, and resource allocation to ensure timely and efficient fulfillment of client requests.

Identify training needs and implement development plans to enhance the team's technical skills and knowledge.

Promote a culture of continuous improvement and knowledge sharing within the team.

Conduct financial forecasting and manage budgets related to the team

Client Communication and Relationship Management:

Act as an escalation point for complex client fulfillment issues.

Collaborate with Delivery Manager and Product teams to understand client needs and ensure successful delivery.

Maintain clear and professional communication with internal and external stakeholders regarding fulfillment status and timelines.

Contribute to a positive client experience through efficient and accurate fulfillment services.

What experience you need:

Technical experience:

Excellent problem-solving and analytical skills

Experience with Google Cloud Platform (GCP), including Dataflow, Composer, YAML configuration, Cloud Storage, BigQuery, Logging/Monitoring/Alerting

Strong understanding of data processing and batch delivery systems

Knowledge of various file encoding formats and conversions between encodings

Former object-oriented development experience is highly desirable

Business experience:

Excellent written and verbal communication skills in English

Proven experience in managing and delivering complex technical projects in a financial services or similarly regulated environment

Significant experience as a team lead, including training, mentoring, and performance management

Strong analytical thinking, project and delivery planning, and resource planning skills

Experience interacting with high tier Clients and providing executive reporting

Experience in a high-volume, mission-critical batch processing environment

Experience with financial forecasting and budgeting

What could set you apart:

A deep understanding of financial services data and regulatory requirements

Demonstrated ability to optimize and automate complex data processing workflows

Experience with API tools such as Bruno or Postman

Proficiency in Python scripting, shell scripting

Experience with Kubernetes, KMS and Pub/Sub

French proficiency, both written and verbal, is an asset for communication with stakeholders in French-speaking regions

We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.